D2D MOVERS - TERMS AND CONDITIONS

1. Booking and Confirmation:

- All bookings are subject to availability.

- A confirmed booking requires a non-refundable deposit.

- Changes to the booking must be communicated at least 48 hours before the scheduled moving date.

2. Pricing and Payment:

- Quoted prices are based on the information provided by the customer.

- Additional charges may apply for extra services or unforeseen circumstances.

- Full payment is due on or before the moving day.

3. Cancellations and Refunds:

- Cancellations made less than 48 hours before the scheduled move will result in the forfeiture of the deposit.

- Refunds are not provided for cancellations made on the moving day.

4. Responsibilities of the Customer:

- Ensure all items are properly packed and ready for transport.

- Clearly communicate any fragile or valuable items to the moving team.

- Ensure access to both the current and new locations for a smooth moving process.

5. Liability and Insurance::

- D2D Movers will take utmost care during the moving process, but any damage to items must be reported within 24 hours.

- D2D Movers is not liable for damages caused by improper packing by the customer.

- Customers are encouraged to procure additional insurance for high-value items.

6. Delays and Force Majeure:

- D2D Movers will not be held responsible for delays caused by unforeseen circumstances, including but not limited to traffic, weather, or accidents.

- In the event of a force majeure, the company will make reasonable efforts to reschedule the move.

7. Changes to Terms and Conditions:

- D2D Movers reserves the right to modify these terms and conditions at any time.

- Customers will be notified of any changes in advance.

8. Complaints and Disputes:

- Any complaints or disputes must be communicated to D2D Movers in writing within seven days of the moving date.

- Both parties will make good faith efforts to resolve the issue through negotiation.

9. Termination of Service:

- D2D Movers reserves the right to terminate the moving service if the customer violates the terms and conditions.

10. Governing Law:

- These terms and conditions are governed by the laws of Victoria, Australia.

By engaging the services of D2D Movers, the customer acknowledges and agrees to abide by these terms and conditions.